Set Up Your Own Personalized Call Center

Live telephone answering service is an ideal way to professionally present your business 24 hours a day, 7 days per week. Live answering is the clear choice for many clients. There is simply no substitute for a professional voice on the end of the line to handle those sensitive, urgent, and emergency calls.

Our advanced computer systems assist our highly skilled staff in providing quality and professional service with that personal "I am here to help" attitude. If your business requires prompt call handling with an emphasis on premium customer service, our staff can handle even the most complex assignments with ease. We believe we are an extension of your business and aim to represent you in a manner you can be proud of. We're here for you when you cannot be.

Customized rate packages are available to fit your unique budget needs. We have rates for high and low-volume users and packages to fit every application.

We offer the perfect solution to all of your large or small order-taking needs. It makes sound financial sense to outsource your orders, saving you considerable time and money. No more overstaffing or having to maintain your own staff. Our friendly, live operators will maximize your sales opportunities anytime your customers are ready to buy or inquire about your products or services, every hour of every day, 365 days a year, from anywhere in the country.

We are fully web integrated to connect with your present e-commerce website, or orders can be processed on our house system. We have the flexibility to link directly to your company's database for real-time inventory status, shipping information as well as payment processing, completely customizable to integrate with your operations fully.

We specialize in outstanding customer service satisfaction. Our staff is flexible to adjust to your promotional needs with whatever marketing mix you use to maximize your sales efforts and the bottom line. We can provide effective product cross-selling and value-added services. We convert calls into sales. With our staff, there will be no more missed calls or lost sales.

With Pass Word voice mail, you can set up a personal or professional business voicemail system with a single or multiple mailboxes, custom greetings, live call forwarding operator answer, 800 numbers, and a host of other advanced service options.

Each mailbox has its own local or 800 number that supports a high number of incoming calls at any time. Callers will hear your main voice greeting and may choose an extension voicemail on multiple mailbox systems. Once a caller has selected an extension, they are taken through to the user-designated for that specific mailbox and will hear their custom greeting. When a message has been left, you can have the mailbox call you and notify you of the call. Calls are stored for up to 10 days for retrieval and can be checked by any phone regardless of your location.

You can now have mailbox extensions to provide more information about your products and/or services. You can have callers choose an extension to be connected to Customer Service, Technical Support, Sales, etc. These extensions may then be connected to one of our live telephone operators for assistance or sent outside the voicemail system to a landline, cell phone, or pager.

Voice mailboxes, greetings, call forwarding numbers, and notification options can all be customized to create either a simple voicemail system or a full-featured voice mail network 24/7 from any location. Call us today to learn more about our competitive packages and services.